Frequently Asked Questions
Everything you need to know about working with us
A: We are a manufacturer with over 30 years of experience, based in Hangzhou, Zhejiang. We have our own R&D team, production workshop, and quality inspection system. You are welcome to schedule a video call or visit our factory.
A: Our facility covers 2,000 m² and is equipped with 100 fully automated production lines, producing 1.5 million knitted hats per month – ensuring on-time delivery for bulk orders.
A: Yes. We offer one-stop custom services including logo screen printing, custom packaging, and product structure modifications. Please provide your design files in AI or PDF format.
A: Custom samples typically take 3–7 days. Sample fees are fully refundable once subsequent bulk orders meet the required quantity.
A: We follow a strict four-step quality control process:
Incoming raw material inspection
In-process production checks
Full inspection before packaging
Final random inspection before shipment
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